Frequently Asked Questions
At New Start, you’re a client, not a customer number. You receive personalized support from real people who know your site because we built it. Rather than navigating automated help systems, you work directly with professionals who understand your specific needs and are available by email whenever questions arise. We’re invested in your success, not just your subscription.
General Questions
Getting started with New Start is straightforward:
- Choose your plan based on your business needs
- Book a fre consulation call
- Select a template from our collection (we’re happy to provide recommendations)
- Once payment is received, we provision your website and send your login credentials
- We brand your site with your logo and colors, then work with you on content—either using what you provide or leveraging AI to draft content for your review and approval
- We integrate stock imagery or incorporate photos you supply
At New Start, you’re a client, not a customer number. You receive personalized support from real people who know your site because we built it. Rather than navigating automated help systems, you work directly with professionals who understand your specific needs and are available by email whenever questions arise. We’re invested in your success, not just your subscription.
Timeline varies from one day to a couple of weeks, depending primarily on content customization. We can provision your site quickly, but if you’re providing custom content or requesting specific modifications, you control the project pace through your responsiveness and decision-making.
Requirements vary based on your selected plan and customization needs. Once you choose your service level, we provide a tailored checklist of necessary information to streamline the setup process.
We guide you through the domain registration process, making it simple to secure the right web address for your business.
No technical knowledge is required. We provide recorded training sessions on updating your site, which you can reference anytime. Additionally, your monthly care plan includes content edits, so we can handle updates for you if preferred.
Technical & Maintenance
Security is built into our process. We implement best practices during site construction and maintain protection through weekly software updates included in your care plan. Your site receives twice-daily security scans, and we recommend using a unique, strong password as an additional safeguard.
Our uptime monitoring system alerts us immediately to any outages, enabling prompt investigation and resolution to minimize disruption to your business.
Yes, we maintain three layers of backup protection: one server-level backup and two separate offsite backups, ensuring your content remains secure and recoverable.
You have both options. We provide recorded training on making site edits yourself, which you can reference anytime. Alternatively, your monthly care plan includes content updates, so we can handle changes for you whenever needed.
Simply email us with your questions or concerns. We’re here to provide ongoing support as your needs evolve.
Yes, ongoing maintenance is included in your monthly fee. This comprehensive plan covers security updates, backups, content edits, and hosting—everything needed to keep your site running smoothly.
Domain transfers depend on your current website platform. We exclusively host WordPress websites, so migration feasibility depends on your existing site’s technology.
Yes, we can migrate existing sites. We begin with a comprehensive website audit to assess how your site was built and identify any special requirements. If your site uses specialty plugins or tools we don’t license, you’ll need to maintain current licenses for those specific components.
Features & Functionality
Ecommerce implementation depends on your specific requirements. Digital product sales are relatively straightforward to configure, while physical goods requiring shipping, inventory management, and fulfillment can introduce significant complexity. We recommend scheduling a consultation to discuss your exact needs and determine the optimal solution for your business.
Yes, we design and build custom forms tailored to your data collection needs. Simply reach out with your requirements, and we’ll create a solution that works for you.
Audio and video files consume substantial storage and bandwidth, making dedicated hosting platforms more efficient and cost-effective. We recommend YouTube or Vimeo for video content, and pCloud or AWS for audio files. These services provide embedding capabilities that integrate seamlessly with your website. Contact us to discuss the best solution for your media needs.
Your account includes one domain-based email address. For multiple email addresses or enhanced email functionality, we recommend Google Workspace or Outlook.com as robust, professional email hosting solutions.
We welcome feature requests. If we determine a feature would benefit multiple clients, we can incorporate it into our service offerings. Don’t hesitate to ask about your specific needs.
Many of our templates include integrated blog functionality. If your selected template doesn’t include a blog, we can add one for a nominal additional fee.
Yes, we integrate any third-party booking system that provides embed codes or direct linking capabilities into your website seamlessly.
Most CRM and email marketing platforms offer native WordPress integrations. Contact us to discuss your specific platforms, and we’ll identify the most effective integration approach for your workflow.
Absolutely. All our websites are fully responsive, providing optimal viewing experiences across desktop, tablet, and mobile devices.
Password-protected pages are straightforward to implement. Comprehensive membership systems, however, can become complex depending on your access control and content management requirements. We recommend discussing your specific use case to design the most appropriate solution.
We typically recommend Stripe for its reliability, security, and ease of integration. However, numerous payment processors are available depending on your geographic location, transaction volume, and specific business requirements.
Content & Design
Our parent company, Adcock Creative, specializes in custom website design and development. Contact us to schedule a consultation where we can discuss your vision, requirements, and create a tailored solution for your business.
We offer content writing assistance using AI-powered tools to draft initial content based on your business information. You retain full editorial control and approval over all content before it goes live, ensuring it accurately represents your brand and voice.
We prefer incorporating your original photography when available, as it creates more authentic brand representation. For businesses just starting out or those without extensive image libraries, we provide professional stock photography to ensure your site launches with quality visuals.
Your plan includes two to three revision rounds after initial site completion, allowing you to refine design elements and content to meet your expectations.
Yes, post-launch design modifications are available at our standard hourly rate, giving you flexibility to evolve your site as your business grows and needs change.
SEO Basics
On-page SEO refers to optimizing individual web pages to improve search engine rankings and ensure your business appears when people search for your specific business name. This includes optimizing page titles, meta descriptions, headings, content, images, and internal linking structure to help search engines understand and properly index your site.
We submit your website to Google Search Console and Bing Webmaster Tools upon launch, notifying both major search engines of your site’s existence and facilitating proper indexing of your content.
Search ranking depends on numerous factors including competition, search intent, content quality, website authority, and user behavior. While we implement SEO best practices during site
construction, appearing on page one for competitive search terms typically requires ongoing SEO efforts. We strongly recommend creating a free Google Business Profile as a foundational step, as local business listings often appear prominently in search results for location-based queries.
Contact us to discuss your SEO goals and competitive landscape. Depending on your objectives, we can provide guidance or recommend trusted SEO specialists who focus exclusively on search engine optimization strategies.
On-page SEO ensures your business appears when someone searches for your specific business name or branded terms. Competitive SEO involves ranking for industry keywords and search terms where you’re competing against other businesses in your category for visibility—such as “handyman services in Atlanta” or “interior designer near me.”
Schema markup is structured data code that helps search engines understand your content and display enhanced results (like star ratings, business hours, or event details) in search listings. We include appropriate schema markup during your site setup to maximize your search visibility.
SEO Results & Strategy
SEO is a gradual process with timelines varying significantly based on competition, content quality, and site authority. While we submit your website to Google and Bing upon launch, search engines crawl and index sites on their own schedules, which we cannot control. Typically, new sites begin appearing in search results within a few weeks, but achieving competitive rankings for industry keywords often requires several months of consistent optimization efforts.
We handle submissions to Google Search Console and Bing Webmaster Tools as part of your standard setup. Submissions to additional directories like Google Business Profile, Yelp, and
other local citation sources are available through our SEO strategy packages for clients seeking comprehensive local visibility.
Yes, we offer local SEO services through our specialized SEO strategy packages. Contact us to discuss your service area, target audience, and competitive landscape so we can design an appropriate local search optimization plan.
Yes, we configure Google Analytics and Microsoft Clarity (Bing Analytics) on your site during setup, providing comprehensive traffic tracking, user behavior insights, and performance metrics to help you understand how visitors engage with your website.
Graphics
Yes, we provide comprehensive graphic design services through our award-winning lead designer with over two decades of professional experience. Our design capabilities include:
- Logo design and brand identity development
- Business stationery and collateral
- Corporate brochures and marketing materials
- Business cards and postcards
- Custom illustrations
- Trade show displays and signage
- Posters and banners
- Newsletters and magazines
- Apparel design including t-shirts
- Integrated marketing campaigns
- Vehicle decals and wraps
- And additional design services tailored to your needs
Contact us to discuss your specific design requirements and how we can enhance your brand’s visual presence.
Business & Pricing
Your monthly fee provides comprehensive website management including:
- Professional web hosting
- One domain-based email address
- Website security monitoring and protection
- Multiple backup systems (server-level and offsite)
- Regular software and plugin updates
- Content updates and edits
This all-inclusive approach ensures your website remains secure, current, and professionally maintained without unexpected costs.
Upon completion of your two-year contract, you have full flexibility to either continue service with us or migrate your website elsewhere. If you need to cancel before the contract term ends, you can pay the remaining contract balance, and we’ll assist with migrating your site off our platform to your preferred hosting provider.
We do not offer refunds on services rendered or setup fees paid.
Yes, we can customize your plan as your needs evolve. If you require additional content updates or enhanced services, contact us to discuss plan modifications that align with your growing requirements.
Yes, one-time setup fees vary based on your website’s complexity and page count, ranging from $499 to $1,499. This covers initial site provisioning, template customization, branding implementation, and content integration.
We expect clients to honor their contractual commitments. However, if you encounter financial difficulties affecting your ability to maintain payments, please contact us immediately so we can work together toward an amicable solution that addresses both parties’ needs.
You own your website upon completing the two-year contract term. At that point, you’re free to continue service with us or migrate your site to another hosting provider—the choice is entirely yours.
Support & Training
Yes, we offer complete training on managing your website independently, with recorded sessions you can reference anytime. Alternatively, you can delegate all updates to us through your care plan—the choice is entirely yours based on your preference and comfort level.
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding major holidays.
We strive to address support requests the same business day, typically within 24 hours. Requests received late in the day may be handled the following business morning to ensure thorough, quality responses.